Billing, Cancellation & Refunds

1. Payment processing

Payments are processed by Stripe. DPRQ does not store full payment card numbers.

Tax treatment depends on your jurisdiction and business status. Invoices/receipts are issued through DPRQ where payment succeeds.

2. Current plans and prices

• Single DPP: €2.99 one-time — 1 new DPP, 100 MB storage.
• Starter: €49/month — 150 new DPPs per billing period, 5 GB storage.
• Professional: €149/month — 600 new DPPs per billing period, 25 GB storage.
• Business: €299/month — 2,000 new DPPs per billing period, 100 GB storage.
• Additional storage: €5/month — +10 GB.

3. Single DPP purchases

A Single DPP purchase grants one publishable DPP credit and associated plan limits for that credit (including one product workflow and 100 MB storage while the credit is available).

Only one unused Single DPP credit may be held at a time. You must consume an unused credit before purchasing another Single DPP.

Single DPP purchases are one-time charges unless clearly stated otherwise at checkout.

4. Subscriptions

Subscription plans renew automatically each billing period until cancelled through the Stripe customer portal or as otherwise available in the dashboard.

Monthly DPP creation allowances refresh each billing period. Unused allowance does not roll over unless explicitly stated in writing.

Previously published passports remain available and do not consume the next period's allowance.

5. Cancellation

You may cancel subscriptions through the billing portal. Cancellation typically takes effect at the end of the current paid billing period unless Stripe or applicable law provides otherwise.

After cancellation, access to paid features may revert to the limits applicable without an active subscription, while preserving existing data subject to retention rules.

6. Refunds

DPRQ is primarily offered to business customers. Refund eligibility depends on the plan purchased, whether a Single DPP credit has been consumed, and applicable consumer or commercial law.

If you believe a charge was made in error, contact us promptly at hello@dprqtech.com with the receipt number and organisation details. We will review legitimate billing errors in good faith.

Statutory withdrawal rights for consumers, if applicable, are not excluded where required by law.

7. Storage and add-ons

Each plan includes base storage for documents and evidence. Additional storage may be purchased as a recurring add-on where enabled.

If storage is exceeded, new uploads may be blocked while existing documents are preserved until you add storage or remove files.

8. Failed payments

If subscription payment fails, DPRQ may restrict write access until billing is restored, while preserving existing data.